Ashling House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds14
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2023-07-18
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Relatives describe feeling welcome whenever they visit, with staff who take time to chat and put everyone at ease. There's a warmth here that families appreciate, especially when they're adjusting to such a big change.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2023-07-18
Is this home safe?
Is the care effective?
The inspection rated this domain Good. The home holds a dementia specialism registration, indicating it is expected to demonstrate dementia-specific care competence. No detail was published about care plan quality, GP access, medication management, dementia training content, or food provision. The Good rating suggests these met the required standard at inspection.Is this home caring?
The inspection rated this domain Good. No specific observations about staff warmth, dignity practices, or resident interactions were recorded in the published text. The Good rating indicates that inspectors did not identify concerns in this area during their visit in June 2023.Is the home responsive?
The inspection rated this domain Good. The home's registration includes dementia as a specialism and covers adults of varying ages, suggesting the service is expected to respond to a range of individual needs. No detail was published about the activity programme, one-to-one engagement, or end-of-life planning practices.Is the home well-led?
The inspection rated this domain Good. Mrs Wendy Anne Adnams is the registered manager and Mr Robert Baillie is the nominated individual. A named, stable registered manager is a positive governance indicator. No further detail was published about leadership culture, staff empowerment, quality monitoring, or governance systems.
Source: CQC inspection report →
What the evidence base says
Ashling House cares for adults both under and over 65, with particular experience supporting people living with dementia. While the home lists dementia as one of their specialisms, families haven't shared specific details about their dementia care approaches. You might want to ask about their daily routines and activities when you visit. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ashling House received a Good rating across all five inspection domains, which is a solid baseline. However, the published inspection report contains very little specific detail, so scores reflect confirmed Good ratings rather than rich observational evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Relatives describe feeling welcome whenever they visit, with staff who take time to chat and put everyone at ease. There's a warmth here that families appreciate, especially when they're adjusting to such a big change.
What inspectors have recorded
How it sits against good practice
Sometimes the simple things — a clean environment and genuinely friendly faces — make all the difference when you're looking for the right place.
Worth a visit
Ashling House, at 119 Elmhurst Drive in Hornchurch, was rated Good across all five inspection domains at its last inspection in June 2023. The home is a small residential setting with 14 beds, registered to support people living with dementia as well as adults of varying ages. A named registered manager, Mrs Wendy Anne Adnams, is in post, which is a positive governance indicator. The Good rating across every domain is reassuring and reflects a home that, at the time of inspection, met the required standards. The main limitation here is that the published inspection text contains very little specific detail about what inspectors actually observed. That means this report cannot tell you what the food is like, how staff talk to your parent on a difficult morning, or whether the environment is well adapted for someone living with dementia. A Good rating is a starting point, not a full picture. Before deciding, visit at a mealtime, ask to see last month's activity records rather than the template on the wall, and ask the manager to show you the actual staffing rota for a recent week including nights.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ashling House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ashling House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Friendly staff create a spotless, welcoming environment in Hornchurch
Compassionate Care in Hornchurch at Ashling House
When you walk into Ashling House in Hornchurch, you'll notice two things straight away — how clean everything is and how friendly the staff are. These aren't just first impressions either. Families who visit regularly say the same thing: this is a place where cleanliness matters and where staff genuinely seem to enjoy what they do.
Who they care for
Ashling House cares for adults both under and over 65, with particular experience supporting people living with dementia.
While the home lists dementia as one of their specialisms, families haven't shared specific details about their dementia care approaches. You might want to ask about their daily routines and activities when you visit.
“Sometimes the simple things — a clean environment and genuinely friendly faces — make all the difference when you're looking for the right place.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ashling House received a Good rating across all five inspection domains, which is a solid baseline. However, the published inspection report contains very little specific detail, so scores reflect confirmed Good ratings rather than rich observational evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Relatives describe feeling welcome whenever they visit, with staff who take time to chat and put everyone at ease. There's a warmth here that families appreciate, especially when they're adjusting to such a big change.
What inspectors have recorded
How it sits against good practice
Sometimes the simple things — a clean environment and genuinely friendly faces — make all the difference when you're looking for the right place.
Worth a visit
Ashling House, at 119 Elmhurst Drive in Hornchurch, was rated Good across all five inspection domains at its last inspection in June 2023. The home is a small residential setting with 14 beds, registered to support people living with dementia as well as adults of varying ages. A named registered manager, Mrs Wendy Anne Adnams, is in post, which is a positive governance indicator. The Good rating across every domain is reassuring and reflects a home that, at the time of inspection, met the required standards. The main limitation here is that the published inspection text contains very little specific detail about what inspectors actually observed. That means this report cannot tell you what the food is like, how staff talk to your parent on a difficult morning, or whether the environment is well adapted for someone living with dementia. A Good rating is a starting point, not a full picture. Before deciding, visit at a mealtime, ask to see last month's activity records rather than the template on the wall, and ask the manager to show you the actual staffing rota for a recent week including nights.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ashling House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ashling House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Friendly staff create a spotless, welcoming environment in Hornchurch
Compassionate Care in Hornchurch at Ashling House
When you walk into Ashling House in Hornchurch, you'll notice two things straight away — how clean everything is and how friendly the staff are. These aren't just first impressions either. Families who visit regularly say the same thing: this is a place where cleanliness matters and where staff genuinely seem to enjoy what they do.
Who they care for
Ashling House cares for adults both under and over 65, with particular experience supporting people living with dementia.
While the home lists dementia as one of their specialisms, families haven't shared specific details about their dementia care approaches. You might want to ask about their daily routines and activities when you visit.
The home & environment
The home keeps everything spotless — something visitors mention again and again. It's the kind of attention to detail that suggests they care about getting the basics right.
“Sometimes the simple things — a clean environment and genuinely friendly faces — make all the difference when you're looking for the right place.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
